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Return and Refund

DETAILS

1. Items shipped from Joopin Official Store at Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment.
2. Items can be returned within 30 days of receipt of delivery using the Online Returns Center on Amazon.com.
3. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
4. Your return label will require you to return the item at your own expense.

 
 
HOW TO APPLY REFUND & RETURN

1. Go to Your Orders(Amazon Account Center)to display your recent orders.
Choose the order and select Return or Replace Items.
2. Select the item you want to return, and select an option from the Reason for return
3. Choose how to process your return. If applicable, select to issue a refund or replacement. For items sold from an Amazon seller, you'll see Submit return request. The Amazon seller reviews return requests before issuing a refund or replacement.
4. Select your preferred return method.
5. Print your return label and return authorization.
6. Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.
7. Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return from the Returns Center.

 

 

3.NEED TO KNOW 

1. All returned sunglasses must be in the complete original packaging, unworn, and in the same condition as received.
2. We will need one photo of the product before Approve your refund

3. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

 

4. PLEASE OFFER US A CHANCE

If you are not satisfied with the items or service you received from our store, please offer us a chance, leave a message on our website before you apply for a return or refund, and we will do our best to offer you 100% satisfaction service.

As all of our orders need to be completed and fulfilled by Amazon, you have our guarantee that we 100% strictly conform to Amazon's return and refund policy.



5. CONTACT US 
A: Email Address: marketing@joopinfashion.com
B: Facebook Message: https://m.me/107371597397168
C: Leave a Message on our Contact us page. Click the Link
D: Contact us via Amazon, to message our customer service on Joopin store at Amazon.com