SITEWIDE DEAL: 50% OFF ON ALL ITEMS (FRAMES + LENSES) CODE: JOO50Terms & Conditions

50% OFF Terms & Conditions

  1. Available for orders over $59.00
  2. Available for Frames and Optical Lenses, Include other customized coatings
  3. Offer cannot be combined with any other promotions or coupons.
  4. Free Shipping is available when subtotal (code applied) is over $30
  5. Each customer can only enjoy code once
  6. Deal Ends: 29th February 2021

Return and Refund

 

 

 

JoopinFashion Guarantee All Customers A Simple Online Shopping of Prescription Glasses & Sunglasses

 

 

1. 30 Days Refund or Return :

No Question Asked. With 30 days since the receipt of package, you can apply a full refund or a replacement, No Question asked. This refund cover following situations

      • Damaged or Defective eyewear on arrival
      • Wrong Items Sent
      • Issues with prescriptions.
      • Eyewear has quality issues with 30days, can not function as it should
      • Size does not fit, too big or too small
      • Shapes or Colors Not Reach Expectation.
      • Everything is okay, Just Does not look good wearing it

    For issues listed above, you can get a full refund. We will take responsibility for the returning shipping fees. Or you can get a new pair for free, no extra fees charged.

     

    If Eyewear damaged due to accident, negligence, or improper care with 30 days, we would like to make a new pair for you , at the cost of 50% original product price. No shipping fees charged. Most brand store will not cover damage by accident, but it happens and we totally get it. So we will get your guaranteed for this as well. 

     

    You'll receive a refund within 48 hours of us receiving your returning package. Or, if you chose the replacement option, we'll ship your new eyewear then.

     

    2. 3-Month Return Policy:

    • Any possible defects in the frame or the lens that can reasonably attributed to manufacture’s responsibility and workmanship issues instead of normal wear, customers are entitled to apply a one-time replacement pair for no extra charges.
    • The warranty policy for accidents only for 30 days refund. If there are damaged caused by accidents after 30days and within 3 Months, we will offer certain discount to remake a new pair for you. 

     

    3. Lifetime Guarantee

    • Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. We do not provide replacement screws for frames other than rimless frames.
    • All registered customers on our website, enjoy exclusive 10% off for his / her future orders. No order limited, Enjoyed with our any live activities.

     

    4. How to Apply Refund

    • Please message us via email marketing@joopinfashion.com with your order ID
    • After we checked your message,we might asked for a picture of the broken products. 
    • We will offer your address for receiving the returned package. 
    • After we receive your package, we will issue your refund to the bank account you use to pay within 2 business days 

     

    5. REFUND FOR PRODUCT LABELLED "BUY ON AMAZON"

    1. Items shipped from JoopinFashion at Amazon.com, can be returned within 30 days of receipt of shipment, using the Online Returns Center on Amazon.com.
    2. It can take up to 25 days for an item to reach us since you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
    3. Your return label will require you to return the item at your own expense.

     

    HOW TO APPLY REFUND & RETURN AT AMAZON

    1. Go to Your Orders(Amazon Account Center)to display your recent orders.
    Choose the order and select Return or Replace Items.
    2. Select the item you want to return, and select an option from the Reason for return
    3. Choose how to process your return. If applicable, select to issue a refund or replacement. For items sold from an Amazon seller, you'll see Submit return request. The Amazon seller reviews return requests before issuing a refund or replacement.
    4. Select your preferred return method.
    5. Print your return label and return authorization.
    6. Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.
    7. Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return from the Returns Center.

     

    NEED TO KNOW 

    1. All returned sunglasses must be in the complete original packaging, unworn, and in the same condition as received.
    2. We will need one photo of the product before Approve your refund

    3. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

     

    PLEASE OFFER US A CHANCE

    If you are not satisfied with the items or service you received from our store, please offer us a chance, leave a message on our website before you apply for a return or refund, and we will do our best to offer you 100% satisfaction service.



    CONTACT US 
    A: Email Address: marketing@joopinfashion.com
    B: Facebook Message: https://m.me/107371597397168
    C: Leave a Message on our Contact us page. Click the Link
    D: Contact us via Amazon, to message our customer service on Joopin store at Amazon.com